Feedback and complaints

Your feedback matters

We want to hear from you! Your feedback helps us make our banking services better for everyone. Whether you have a compliment, suggestions, and or complaint, it is important to us.

Watch this video to learn how you can share your thoughts with us. 

 

 

 

If you'd like to find out about how we handle legal disputes and litigation, please read our Legal Dispute Resolution Guidelines (PDF 393KB)

 

Appealing Customer Complaint Outcomes

Should you not be satisfied with the outcome of your complaint, Customers have the right to appeal. For more on our Appeals Process, please read our Customer Complaints Appeal Process (PDF 392KB).

 

If you have a suggestion, compliment or complaint, email us on PNGCallCentre@westpac.com.au